Return Policy

We want you to be completely satisfied with your purchase on 24HourThing.com. Our 5-Star Guarantee means that we’re committed to providing you with the most delightful shopping experience possible. You can feel secure and confident shopping on 24HourThing.com.

How does the return policy work?

To start a return please contact support@24hourthing.com with your order number and complaint.

  • You may return any damaged or incorrect order within 30 days of delivery.
  • Our customer service team strives to respond to all requests within 72 hours or less. We’re always available to help!
  • Once an order has been placed, if you change your mind, you may cancel your order within 24 hours of purchase.

How will I receive my refund?

  • Refunds are processed back to the original payment method used to purchase the order.
  • Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.
  • 24 Hour Thing does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.